When will my order be ready to ship?

 The majority of our items are handmade to order and as such will not be ready ship immediately. Timeframes can vary depending on the product and time of year. 

All Clothes Racks, Accessories Stands and Swing Shelves are made to order so will usually require at least 2 weeks before they are ready to ship.  Clothes Racks bundles and Mini Doll's Clothes Racks with Coat Hangers usually require a minimum of 3 weeks before they are ready to ship.

Please note if we require you to confirm colours eg swing shelves, clothes rack bundles etc we will contact you via email within 3 business days of placing your order. Production time will not begin until we receive your reply email.

Speciality finishes (paint with glitter, glitter top, sprinkles and metallic) require longer due to longer drying time. Please contact us if you require be a specific date or to confirm current turn around times.

 

Our jewellery and kits are usually ready to ship within 4 business days.  Personalised Items (DIY Kits, Baubles etc) can take up to 2 weeks until they are ready to ship. Our name labels are custom made by another small business and we have to wait for the labels to be made and then shipped to us. 

Custom jewellery designs are usually ready to ship within 5 business days

Peak times such as the lead up to Christmas (approx Mid/Late October onwards) orders can take longer before they are ready to ship.

If you require your order by a certain date please contact us before ordering to confirm your order will be ready by the required time.

 

 How will my order be shipped?

So we can keep our flat rate shipping prices as low as possible and get orders to our customers as quickly as possible, we use a mixture of courier and Australia Post for our shipping. Larger orders/item such as Clothes Racks, Accessories Stands etc may be shipped via courier.

 

Will I receive a tracking number for my order?

Our standard shipping does include tracking.Your tracking number will be in your email confirming your order has been shipped.

 

If I select express shipping will my order be sent quicker?

Express shipping is only the shipping option. Our standard time frames still apply for all items. 

 

What if I want to cancel my order?

If your order has not been shipped and you need to cancel your order for any reason we will charge $5 cancelation fee. If your order has been shipped you will need to pay return shipping costs for the items to be returned unused and unopened. Once we receive the returned items we will process your refund minus the $5 cancellation fee. 

 

Can I return an item/s as I know longer require them? 

We do not refund due to change of mind.  Especially as most of our pieces are custom designs or made to order.  

 

What is Jump The Queue?

Jump the queue is available at an extra cost for our jewellery items. If you select this option your order will jump straight to the front of the queue and be ready to ship with 24 to 48 business hours.

 

Can I Pick Up My Order?

You sure can. Just select Local pick up in the shipping options. We are located at Little Mountain (Caloundra) on the Sunshine Coast, QLD.  If you select local pick up by accident even though you live too far away to be able to collect you will need to pay shipping fees via PayPal or direct deposit and have these fees cleared before your order will be shipped.

 

Do you have a shop front?

No, we do not.  At this stage we are an online store only. We do offer local pick up though.

 

Can I add to my order?

Yes you can. When placing your add on order please select "Local Pick Up" for the shipping option.  This will ensure you are not charged twice for shipping. We also ask you to please contact us to confirm your add on order. 

 

I like the pendant on a necklace but want the beads in a different colour. Is this possible?

It sure is.  Each of our designs are made to order so can be made to match any colour scheme you would like. Please contact us to discuss a custom order.

 

Can I order a custom size clothes rack?  

You sure can. Each of our clothes racks, accessories stands, swing shelves and mini clothes racks are made to order so can be made in a custom colour, finish or size.  Please contact us to discuss a custom order.

 

Do you ship to countries outside of Australia?

 Yes we now ship up to 1kg to USA, Canada, UK, Ireland and New Zealand. All international orders are sent via Australia Post and have tracking. Please be aware Bubblegum Royal is not responsible for any custom fees charged by your country. All fees and suites must be paid by the buyer and are not included in the shipping price.

 How do I get my Free Gift Vouchers? 

All orders placed between Monday April 27th and midnight May 17th 2020 will be eligible for our Free Gift Voucher promotion.

All orders $50+ will receive a $5 Gift Voucher and all orders$100+ will receive a $15 Gift Voucher FREE!!! Gift vouchers will be emailed to the email address used to place your order. These emails are sent manually so please allow 48 hours for these to arrive. 

Free vouchers will be valid from 18/5/20 until midnight 7/6/20. Gift vouchers cannot be used to purchase gift vouchers, Gift vouchers cannot be exchanged for cash. Free gift cards will only be issued on purchases of goods and is not valid on Gift Card purchases.