FAQs

When will my order be ready to ship?

 The majority of our items are handmade to order and as such will not be ready ship immediately. Time frames can vary depending on the product and time of year. Our time frames do increase in busy periods such as the lead up to Easter and Christmas and do not include public holidays.

 

Our jewellery and kits require approx 5 business days before they are ready to ship. Bulk (10 +) lucky dip/party favours please allow 7-10 business days before they are ready to ship.

Personalised Items (Keyrings/Bag dangles, DIY Kits, Baubles etc) may require longer please contact us to confirm current turn around times.

Custom jewellery designs require approx 5 business days before they are ready to ship.

Peak times such as the lead up to Christmas (approx Mid/Late October onwards) orders can take longer before they are ready to ship.

If you require your order by a certain date please contact us before ordering to confirm your order will be ready by the required time.

 

 How will my order be shipped?

So we can keep our flat rate shipping prices as low as possible and get orders to our customers as quickly as possible, we use a mixture of courier and Australia Post for our shipping. Larger orders/item such as Clothes Racks, Accessories Stands etc may be shipped via courier.

 

Will I receive a tracking number for my order?

Our standard shipping does include tracking.Your tracking number will be in your email confirming your order has been shipped.

 

If I select express shipping will my order be sent quicker?

Express shipping is only the shipping option. Our standard time frames still apply for all items. 

Can I return an item/s as I know longer require them? 

We do not refund due to change of mind.  Especially as most of our pieces are custom designs or made to order.  

 

I like the pendant on a necklace but want the beads in a different colour. Is this possible?

It sure is.  Each of our designs are made to order so can be made to match any colour scheme you would like. Please contact us to discuss a custom order.

 

Do you ship to countries outside of Australia?

 Due to the increase in shipping costs we no longer ship outside Australia at this time